# SLA policies — API reference

> Targets and business-hours masks that reports measure against. REST endpoints with request and response fields, examples in curl, JavaScript, Python, Go and PHP, and an in-browser Try it console.

Source: https://upfour.io/docs/api/sla-policies

[Developers](https://upfour.io/docs/api.md)/Pages & reporting

Targets and business-hours masks that reports measure against.

Base URL `https://app.upfour.io/v1`. Send your key as `Authorization: Bearer <key>`; every key acts on your real Company, so [test without paging anyone](https://upfour.io/docs/api/testing.md). New here? Start with the [quickstart](https://upfour.io/docs/api/quickstart.md). The examples read the key from `UP4_API_KEY`.

## Everyday

[GET **List SLA policies** /sla-policies](https://upfour.io/docs/api/sla-policies/list-sla-policies.md)[POST **Create an SLA policy** /sla-policies](https://upfour.io/docs/api/sla-policies/create-an-sla-policy.md)[GET **Get an SLA policy** /sla-policies/{policyID}](https://upfour.io/docs/api/sla-policies/get-an-sla-policy.md)[PUT **Update an SLA policy** /sla-policies/{policyID}](https://upfour.io/docs/api/sla-policies/update-an-sla-policy.md)

## Control

[DEL **Delete an SLA policy** /sla-policies/{policyID}](https://upfour.io/docs/api/sla-policies/delete-an-sla-policy.md)