Developers/Alert plans (escalation policies)

Update an alert plan

Replaces an alert plan's name, description, repeat count and steps.

PUT https://app.upfour.io/v1/escalation-policies/{policyID}

A real request. Sending it changes data in your up4 account.

Authorization

AuthorizationA pls_ key. It stays in this browser tab. Needs escalation_policy.write.

Path

policyIDpath · requiredPart of the request path.

Body

namerequired Unique within the company.

More fields3

client_id description repeat_count How often the whole plan repeats after the last step, 0 to 8. A value outside that range is stored as 0.

1 more field is only available in JSON.

Sent directly from your browser to https://app.upfour.io/v1. Mutating calls get an automatic Idempotency-Key when the field is empty.

Request

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scope escalation_policy.write stable returns 200

Parameters

Field	Type	Description
`policyID` required	uuid	path parameter

Body

application/json required 5 fields

namestringrequired

Unique within the company.

In the app: Alert plan name

stepsCreateEscalationStepInput[]required

The steps in order, at least one. On update they replace the current steps.

Nested fields 3 fields

Field	Type	Description
`targets` optional	string[]	What the step notifies, at least one entry: alert channel IDs, or on-call rotations written as oncall:<schedule ID>. A rotation is resolved when the step fires, to the person on call at that moment (an override wins) and their own alert channels. Channels and rotations must belong to the company; a client plan may also use that client's. In the app: Who should we alert?
`urgency` optional	string one of`highlowsmsvoice`	Which channel types the step uses: high every type, sms only SMS, voice only voice, low only email channels. Empty means high. In the app: How urgent is this alert?
`wait_seconds` optional	integer	Seconds to wait after the previous step; from the second step on at least 60. In the app: Wait for

All other fields3 fields

client_iduuid · nullable

descriptionstring

repeat_countinteger

How often the whole plan repeats after the last step, 0 to 8. A value outside that range is stored as 0.

In the app: Reminders after the last step

Returns

A successful request returns 200 with application/json.

Response fields 1 top-level fields

Field Type Description

data EscalationPolicy

EscalationPolicy · 18 fields

Field Type Description

created_at string (date-time)

description string

id uuid

monitor_count integer Monitors currently assigned to the plan. Only filled in the list.

name string

organization_id uuid

repeat_count integer

repeat_interval_seconds integer Pause between repeats of the plan; fixed at 15 minutes.

steps EscalationStep[] · nullable

Each item · 7 fields

Field	Type	Description
`created_at`	string (date-time)
`escalation_policy_id`	uuid
`id`	uuid
`position`	integer	Zero-based position within the plan.
`targets`	string[] · nullable	Alert channel IDs and on-call rotations written as oncall:<schedule ID>.
`urgency`	string one of`highlowsmsvoice`
`wait_seconds`	integer	Seconds to wait after the previous step.

updated_at string (date-time)

client_id uuid

Errors

Only the errors this operation can return. Every error uses the same envelope.

Status	Code	Meaning
400	`bad_request`	The request is malformed or fails validation.
402	`billing_action_unavailable`	The Company's billing state does not allow this action. When: A metered or limited action while the billing state, such as paused or without credit, blocks it; details holds the action and billing_state. Fix: Top up the credit or change the plan, then retry.
404	`not_found`	The requested resource does not exist or is outside the caller's scope.
403	`permission_denied`	The credentials do not permit this action.
503	`quota_gate_unavailable`	The limit check itself failed, so the action was not carried out. When: The quota service could not decide while the request ran. Fix: Retry in a moment; nothing was changed.
403 / 429	`quota_limit_reached`	A usage or inventory limit of the Company was reached. When: Counters and concurrency limits answer 429 with Retry-After, inventory and capacity limits answer 403; details holds purpose, limit and window. Fix: On 429 wait Retry-After seconds; on 403 free something up, request a higher limit where details.raise_request is true, or buy an extension.

Every call can also return unauthorized (401), rate_limit_exceeded (429) or internal_error (500 / 502). See Responses and errors.

curl -s -X PUT "https://app.upfour.io/v1/escalation-policies/00000000-0000-4000-8000-000000000001" \ -H "Authorization: Bearer $UP4_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "description": "Email the on-call mailbox, repeat twice.", "name": "Default escalation", "repeat_count": 2, "steps": [ { "targets": [ "00000000-0000-4000-8000-000000000002" ], "urgency": "high", "wait_seconds": 0 } ] }'

const res = await fetch("https://app.upfour.io/v1/escalation-policies/00000000-0000-4000-8000-000000000001", { method: "PUT", headers: { Authorization: `Bearer ${process.env.UP4_API_KEY}`, "Content-Type": "application/json", }, body: JSON.stringify({ description: "Email the on-call mailbox, repeat twice.", name: "Default escalation", repeat_count: 2, steps: [ { targets: ["00000000-0000-4000-8000-000000000002"], urgency: "high", wait_seconds: 0, }, ], }), }); console.log(res.status, await res.json());

import os import requests res = requests.put( "https://app.upfour.io/v1/escalation-policies/00000000-0000-4000-8000-000000000001", headers={"Authorization": f"Bearer {os.environ['UP4_API_KEY']}"}, json={ "description": "Email the on-call mailbox, repeat twice.", "name": "Default escalation", "repeat_count": 2, "steps": [ { "targets": ["00000000-0000-4000-8000-000000000002"], "urgency": "high", "wait_seconds": 0, }, ], }, ) print(res.status_code, res.json())

package main import ( "fmt" "io" "net/http" "os" "strings" ) func main() { payload := strings.NewReader(`{ "description": "Email the on-call mailbox, repeat twice.", "name": "Default escalation", "repeat_count": 2, "steps": [ { "targets": [ "00000000-0000-4000-8000-000000000002" ], "urgency": "high", "wait_seconds": 0 } ] }`) req, _ := http.NewRequest("PUT", "https://app.upfour.io/v1/escalation-policies/00000000-0000-4000-8000-000000000001", payload) req.Header.Set("Authorization", "Bearer "+os.Getenv("UP4_API_KEY")) req.Header.Set("Content-Type", "application/json") res, err := http.DefaultClient.Do(req) if err != nil { panic(err) } defer res.Body.Close() out, _ := io.ReadAll(res.Body) fmt.Println(res.StatusCode, string(out)) }

<?php $payload = <<<'JSON' { "description": "Email the on-call mailbox, repeat twice.", "name": "Default escalation", "repeat_count": 2, "steps": [ { "targets": [ "00000000-0000-4000-8000-000000000002" ], "urgency": "high", "wait_seconds": 0 } ] } JSON; $ch = curl_init("https://app.upfour.io/v1/escalation-policies/00000000-0000-4000-8000-000000000001"); curl_setopt_array($ch, [ CURLOPT_CUSTOMREQUEST => "PUT", CURLOPT_RETURNTRANSFER => true, CURLOPT_HTTPHEADER => [ "Authorization: Bearer " . getenv("UP4_API_KEY"), "Content-Type: application/json", ], CURLOPT_POSTFIELDS => $payload, ]); $response = curl_exec($ch); echo curl_getinfo($ch, CURLINFO_RESPONSE_CODE), " ", $response, "\n"; curl_close($ch);

{ "data": { "created_at": "2026-10-27T09:00:00Z", "description": "Email the on-call mailbox, repeat twice.", "id": "00000000-0000-4000-8000-000000000001", "monitor_count": 0, "name": "Default escalation", "organization_id": "00000000-0000-4000-8000-000000000003", "repeat_count": 2, "repeat_interval_seconds": 900, "steps": [ { "created_at": "2026-10-27T09:00:00Z", "escalation_policy_id": "00000000-0000-4000-8000-000000000001", "id": "00000000-0000-4000-8000-000000000004", "position": 0, "targets": [ "00000000-0000-4000-8000-000000000002" ], "urgency": "high", "wait_seconds": 0 } ], "updated_at": "2026-10-27T09:00:00Z" } }