Guide/Look up

Glossary

The words up4 uses, each in one line. Names in the app are the ones you see on screen.

Accounts and access

Company: The top-level account. It owns the monitors, members, billing and credit; everything else sits inside one Company.
Team: A group of members inside a Company. A Team decides who can see and change what.
Client: A customer of an agency. Clients keep monitors, scheduled jobs, status pages and reports apart. They exist once agency mode is switched on.

Monitor: One target that up4 checks on an interval: a website, a port, a DNS record or a ping.
Check: One run of a monitor from one region. It ends as up or down and records how long the answer took.
Region: A place checks run from: Europe, North America, Asia or Australia. See checks and regions.
Interval: The time between two checks of a monitor.
Keyword check: A website check that also reads the page and looks for a word that must, or must not, appear.
Scheduled job: A task that runs on your side and reports to up4. up4 raises the alarm when the report stays away.
Check-in: The short request a scheduled job sends to its up4 address to say it ran.
Grace period: Extra time a scheduled job gets after its expected time before up4 counts the check-in as missing.

Up and down: A monitor is up while checks succeed and down once they fail.
Degraded: degraded: the target answers, but slower than expected. up4 only warns about it when slowdown alerts are on.
Pending: pending: a monitor that has no result yet.
Paused: Checks are stopped on purpose, so a paused monitor sends no alerts.
Confirmation: up4 changes a monitor's state only after 3 matching results, so a single failed check does not alert you.
Confirmation period: Optional extra time a failure must last before it counts as an outage. It applies on the way down only.
Recovery period: How long a monitor must stay healthy before the outage counts as over.
Availability: The share of checks that succeeded in a period, also called uptime.
Response time: How long a check waited for the answer.

Alert channel: A way up4 reaches you, such as email, SMS, a call, a chat app or a webhook.
Alert plan: Steps with wait times and repeats that bring in people one after another until someone acknowledges.
Alert mode: Per monitor: Right away alerts once an outage is confirmed; Skip short blips waits for a longer outage in total.
On-call rotation: A schedule that says who is on call when. An alert plan can page whoever is on call.
Acknowledge: Acknowledge: tell up4 you have seen an incident. It promises neither a takeover nor a fix.

Incident: The recorded outage, from the first confirmed failure to the recovery, with its timeline.
Resolve: Resolve: close an incident once the cause is fixed.
Playbook: Reusable steps for fixing a known problem, shown on the incident.
Maintenance window: A planned period in which up4 skips checks for a monitor, so planned work does not alert you.
Status page: A public page that shows the state of the monitors you choose, plus your status reports.
Status report: A message you post on a status page during an incident or maintenance.

Starting credit: The credit a new Company starts with, €9. Checks use it up. When it is gone, monitoring pauses until you add credit or choose a plan.
Wallet: Your prepaid balance. You top it up, and checks draw from it.
Grace mode: After a first payment, an empty balance does not stop monitoring at once: for 7 up4 checks every 5 minutes at no charge, then pauses.
Allowance: The usage a Team or Agency plan includes each month.
Add-on: Extra capacity you can add to a plan. See add-ons.

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